Got questions?

Will you lend to me?

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At ClearCash we believe everyone should be able to borrow a little extra cash from time to time - even if things haven't always gone to plan in the past.

You can qualify for a ClearCash flexible and convenient Smart Loan if you:

  • Are receiving government benefits.
  • Have been bankrupt in the past.
  • Have had a default on your credit file.

Apply Now and get a fast decision.

I receive a government benefit — can I still borrow?

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Yes! Our smart technology helps us work out what you can comfortably repay. So just because you're receiving government benefits doesn't mean you can't get access to extra cash.

Apply Now and get a fast decision.

What if I'm a former bankrupt?

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No problem! If you're a discharged bankrupt that won't automatically count you out. You can still apply for extra cash through our flexible and easy Smart Loan.

Apply Now and get a fast decision.

How much can I borrow?

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ClearCash Smart Loans range from $500 to $3,000 for new customers, depending on your situation and needs.  With a Smart Loan, cash becomes available for you to redraw as you pay off your account!

Apply Now and get a fast decision.

When will I get the cash?

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If you are approved for your Smart Loan, your money will be transferred into your bank account within 1 hour of contract acceptance (if you accept your contract online before 2:30pm Sydney time on a business day). Outside business hours, it may take longer and your funds will be deposited first thing the next business day.

Apply Now and get a fast decision.

What do I need to get started?

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It's easy to get started with a ClearCash Smart loan. All you need is:

  • Internet banking details, or statements for the past 90 days
  • Two types of identification — drivers licence number, Medicare card number, or passport number.
  • Your BSB and bank account number, so we know where to deposit your money.

It only takes a few seconds to find out if you qualify to have your application progressed, with cash generally in your account within an hour finalising your contract.

Apply Now and get a fast decision.

Are there any credit checks?

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Yes. Like most lenders, we'll look into your credit history when making a decision to approve your application for credit but our focus is on where you're at today.

So don't worry if your credit record isn't totally up to scratch, it's your circumstances now that really count.

Apply Now and get a fast decision.

Why supply my statements electronically?

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You can supply your statements manually if you like, but this just means that your application may take longer than normal. By supplying them electronically (the step that asks you to input your internet banking credentials) our decision engine can do all of the hard work. If you supply them manually, your application will be referred to one of our team members so there may be a delay. 

Worried about supplying the information to us?

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The provider of the electronic statement service, Yodlee, doesn't pass your account log-in details on to us and we don't have the ability to do anything else to your accounts once you've had your statements sent to us. Rest assured, this is just a service that saves you the hassle of doing it the old-fashioned way. More information about use of Yodlee is contained in our Terms and Conditions.

What is a credit limit?

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ClearCash offers credit limits between $500 and $3000 for new customers. A credit limit is the maximum amount of credit we agree to make available to you under a contract with us.  This amount is based on our assessment of your situation and income. We will either approve your request or offer a credit limit that is right for you.

Once approved, the full amount of your credit limit (less any fees and charges) is paid to your nominated account.

Apply Now and get a fast decision.

What is my available credit?

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Available credit is your credit limit less your current account balance. Your current account balance is the amount owing to ClearCash.

Why can’t I access my available credit?

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You don’t always have immediate access to your available credit. This may be because:

  • The amount you have requested is less than the Minimum Redraw Request amount (this is the lower of $500 or 25% of your Credit Limit).
  • You have made a payment recently and the funds have not yet cleared.
  • There has been a material change in your financial circumstances.
  • You may be experiencing financial hardship.

How can I access my available credit?

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You can login to the ClearCash Members’ Area any time to see if you’re eligible to apply to access your available credit and top up your cash. Once you’re eligible all you have to do is follow the simple instructions to request a redraw in the Members’ Area. It’s super fast and easy!

Can I increase my credit limit?

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Yes! You can log in to the ClearCash Members’ Area anytime to see if you’re eligible to apply to increase your credit limit. If you are eligible, simply apply by following the instructions on the Members’ dashboard to get a quick decision.

I have been approved for less than I applied for, what does this mean?

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We assess how much you’re eligible for based on your situation and income. We will either approve your request or offer an amount that is right for you. Contact Us if you have any questions.

I already have a ClearCash loan. Can I apply for more cash?

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Log in to the ClearClash Members’ Area to see if you’re eligible to apply for more cash.

Why was my Smart Loan application declined?

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ClearCash takes a bunch of information into account when making a decision. Unfortunately we can't always provide you the exact reasons that your application resulted in a decline. However, if your situation changes, you can still log-in to the Members' Area and apply again to see if you qualify.

How much does it cost?

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You can check out an example repayment and check out all of the fees that may be applicable right here. Everything is laid out in your contract so you’ll always know what exactly what to expect.

Apply Now and get a fast decision.

How do I make payments?

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It's as easy to repay your ClearCash Smart Loan as it is to apply.

We'll set-up automatic repayments from your bank account, deducted on the date they're due. That way you don't need to worry about remembering each time — making it easy and convenient to repay.

Don’t forget you can make additional repayments whenever you want to pay off your balance faster.

Apply Now and get a fast decision.

How do I know what my next repayment amount will be?

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Your minimum repayment amount is determined by your approved credit limit. You can look at example repayments on the Costs page to see what you can expect to repay each week, fortnight or month.

To make sure you’re prepared, we will notify you of your minimum repayment via SMS and by emailing your statement to you 3 days before it is due to be debited from your nominated account so make sure you check your email and keep your phone handy.

Don’t forget you can make extra repayments whenever you want to pay off your balance faster.

Apply Now and get a fast decision.

When are my payments due?

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Your payments are due on the date outlined on your statement. Your statement will be sent according to the Statement Cycle shown on your Loan Schedule. This date is usually the day you receive your pay.

What if I can't meet my repayments?

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We know that sometimes things don't go to plan so we don't want to make it harder.

We won’t charge a fee if you get in touch with us first in accordance with your Direct Debit Request agreement.

However, if you do not make appropriate arrangements to bring your account up to date, ClearCash may place a default on your credit file which may remain there for up to 5 years.That why it is best to make sure you make your repayments on time. 

What time is my bank account debited?

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It is safest that you leave the money in your account on the due date for the whole day.

Do I need to be aware of fine print or hidden costs?

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No, there isn't any fine print and we don't have hidden costs.

We're all about being clear and upfront.

Refer to our Costs page for the full list of our fees and charges.

What is our APR?

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APR means the Annual Percentage Rate.

At Clear Cash we pride ourselves on being clear about how much you need to pay. The APR for new Smart Loans effective 08/12/2016 is 47.8%. 

What are my responsibilities?

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There's not a lot you need to do — it comes down to two simple things:

  • Be honest with us when you apply for your Smart Loan and keep us up-to-date.
  • Make sure there's enough money in your account to cover your repayments.

If you're having trouble repaying your Smart Loan, it's important to get in touch. We're here to help and if we know in advance we can reduce the fees you may have to pay. See our full list of fees and charges.

When can I request more cash?

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Once you have a Smart Loan you will be eligible to apply to access your available credit when it reaches the lower of $500 or 25% of your credit limit. You might also be eligible to apply to increase your credit limit. Login to the ClearCash Members’ Area to see the options are available to you.

Why has my request to access available credit or increase my credit limit not been approved?

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We are a responsible lender. 

Your request may not be approved because:

  • The amount you have requested is less than the Minimum Redraw Request Amount (this is the lower of $500 or 25% of your Credit Limit).
  • You have made a repayment recently and the funds have not yet cleared.
  • There has been a material change in your financial circumstances.
  • You may be experiencing financial hardship.

If you believe you are in hardship please contact us on 1300 494 105 to discuss you situation.

What if I have a complaint?

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We want you to be happy with your ClearCash Smart Loan so if you're not happy with our service or anything else we'd like you to let us know.

You can contact our Customer Care team by:

Email: customercare@clearcash.com.au
Post: Customer Care
GPO Box 4475
Sydney NSW 2001

We'll then be in touch to talk it over with you and we will do our best to sort it out as quickly as we can.

If we can't sort it out you can contact the Credit and Investments Ombudsman for a free independent review.

I forgot my password to the Members' Area, what do I do?

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Click here to reset your password.

My outstanding balance is $0. Is my account closed?

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The ClearCash Smart Loan is a Continuing Credit Contract. Your account is closed only when you request it to be once your outstanding balance has reached $0. If you don’t close your account and you need more cash you can easily apply to access your available credit. How convenient is that! No fees are charged when your balance is paid in full so you can keep your Smart Loan open and use it again when you want without having to worry. Refer to the Costs page for more information.