Your feedback is important! Get in touch with us directly
If we have provided an exceptional experience, please let us know. Our dedicated team members love hearing how ClearCash has helped you. If we dropped the ball during your time with us, please reach out and let us know where we can improve our next interaction with you.
Fill out the quick form below or scroll further to find more contact information.
We want to hear from you!
While we strive to deliver the highest standard of customer service to provide an outstanding customer experience, things don't always go to plan. If you are unhappy with any aspect of your time with us, please get in touch and we will do our best to resolve your concern.
Our friendly ClearCash team members can be contacted on the details below.
If you have already spoken with a ClearCash team member and your complaint has not been resolved, speaking with a Customer Care Officer will be a positive step towards a resolution. You can get in touch on the details below and we will endeavour to solve your concern as quickly as possible.
||1300 768 621
||PO Box 4475, Sydney, NSW, 2001
||Level 15, 201 Kent Street, Sydney NSW 2000
||8am - 5pm Monday to Friday
||1300 130 757
A notification will be sent to you within 1 working day to confirm the receipt of your complaint.
Your complaint will be investigated by a Customer Care Officer and a written response will be provided to you.
If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact the Customer Care team on 1300 768 621. Our business hours are from 8:30am - 5pm, Sydney time. We are closed on national Australian public holidays.
What to do if you are still unsatisfied
If you are dissatisfied with the outcome reached with our Customer Care team, you can go to our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA), for a free and independent dispute resolution service.
AFCA’s service does not cost you anything and they will help resolve the complaint.
You can contact AFCA by calling 1300 56 55 62, or through AFCA’s website (www.afca.org.au) or by writing to: AFCA, GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.