Feedback & Complaints

We value your complaints and feedback because this helps us to stay in touch with your needs and to improve our service. If you have been pleased with our service, let us know as it gives us the opportunity to recognise great service by our staff.

Resolving any concerns

Sometimes things don’t always go to plan, so if you’re not satisfied with our service, please get in touch with us and we’ll do our very best to sort things out.

Speaking with a member of our Customer Care team is the fastest way to resolve a complaint…

P: 1300 798 057
Post: GPO Box 4475, Sydney, NSW, 2001
Location: Level 15, 201 Kent Street, Sydney NSW 2000
Office hours: 8am - 8pm Monday to Friday
8am - 4.30pm Saturday
Fax: 1300 798 091

Information that will help us resolve your issue

Whether you contact us by phone or in writing, to resolve your complaint as quickly as possible the following details will help:

  •          Full name and postal address
  •          Your contact number with preferred contact times
  •          Your reference number if you are a ClearCash customer
  •          Names of any people involved in the matter
  •          Any specific dates and times
  •          As much detail you can provide about your question, complaint or concern
  •          What you would like in order to resolve the complaint

What do I do if I’m still not satisfied?

If we can’t sort out your complaint, you can contact the Credit and Investments Ombudsman (CIO) for a free, independent review on 1800 138 422 or visit their website at for more information.